Shipping policy

Effective Date: 10th Nov 2025

Thank you for choosing Tarnelle. We are committed to delivering your Anti-tarnish 18k Gold plated stainless steel jewelry safely and promptly. Please review our revised policy below.

1. Processing Time

All orders are processed and prepared for shipment within 1-3 business days of purchase confirmation.

• Non-Processing Days: Orders are not processed, packed, or shipped on weekends (Saturday and Sunday) or official public holidays.

• High Volume: During promotional events (like your BOGO Flash Sale), Flash Sale, processing times may extend slightly. We will notify you of any significant delays.

2. Shipping Rates & Delivery Times (Within India)

We offer transparent, fixed-rate shipping options across India.

Shipping Method	Cost	Estimated Delivery	Conditions
Standard Shipping fee Below Rs.899/-	NIL	5-8 Business Days	Applies to all orders below Rs.899/-
Free shipping Above Rs.899/-	Free	3-7 Business Days	Applies to all orders above Rs.899/-.

International Shipping: Currently unavailable. We ship exclusively within India.

3. Order Tracking

Once your order is shipped, you will receive a confirmation email containing a tracking number. Please allow up to 24 hours for the tracking link to become active in the carrier's system.

4. Address Changes & Order Acceptance

• Address Accuracy: The customer is solely responsible for ensuring the correct and complete shipping address is provided at checkout. We cannot change the shipping address once the order is processed (after the 1-3 business day window).
• Right to Cancel: Tarnelle reserves the right to cancel any order due to technical errors, payment malfunctions, or system outages. In such cases, customers will be notified, and any payment made will be immediately refunded in full.

5. Lost or Delayed Packages

• Delayed Shipments: If your order is significantly delayed beyond the estimated delivery time, please contact us at contacts@tarnelle.com. We will actively engage with the courier to resolve the delay.
• Lost Packages: Tarnelle is not responsible for packages confirmed as lost after being handed over to the carrier. We will, however, provide all necessary documentation and assistance to help you file a claim with the shipping provider.

Contact Us

If you have any questions regarding shipping or need further assistance, please contact us at contacts@tarnelle.com. We’re here to help!