Refund policy

🔒 Tarnelle: 3-Day Return Policy (Freedom Guaranteed)

Our "Freedom Guaranteed" pledge means we want you to be absolutely certain your Tarnelle 18k gold-plated jewelry is perfect for your daily life. If you change your mind for any reason, the process is simple and results in store credit or an exchange.

1. The 3-Day Freedom Window: Store Credit or Exchanges

Option	Details
Returns	You can initiate a Return for Store Credit equal to the item's purchase price.
Exchanges	You can initiate an Exchange for a different product, size, or style.
Eligibility	You have 3 days from the date your order was delivered to initiate either a Return or an Exchange.
Condition	Items must be returned in their original, unworn condition, with all packaging intact and free of any physical damage.

2. Return & Exchange Exclusions

To ensure operational clarity and fairness, a few exceptions apply:

• Personalized/Custom Items: These are final sale and not eligible for a return or exchange.

• Earrings: For hygiene reasons, earrings are only returnable if they are unworn and still sealed in their original, clear packaging.

• Shipping & Packaging: The original shipping fee and the cost of any special gift packaging are non-refundable.

3. How to Process Your Return or Exchange

• Initiate: Email our dedicated support team at contacts@tarnelle.com with your order number and clearly state your choice: (A) Return for Store Credit or (B) Exchange.

• If Exchange: Please specify the new product, size, or style you wish to receive.

• Shipment Cost: You are responsible for the cost of securely shipping the item back to our facility.

• Secure Packaging: Re-package your jewelry securely to prevent damage during transit. Please include your original packing slip or a note with your Name, Order Number, and your choice of Return/Exchange.

• Tracking: You must use a trackable courier service. Tarnelle is not responsible for lost return shipments.

4. Store Credit & Exchange Timeline

Once your return is received and inspected by our team:

• For Store Credit: Your digital store credit will be issued via email within 5-7 working days.

• For Exchanges: Your requested exchange item will be processed and shipped out within 7-10 working days after your original return is received and inspected. If there is a price difference, our team will contact you.